Terms of Service

The Service is provided by Kadin CRM Ltd. (registered in Israel as כדין סי.אר.אם בע"מ), Company number 515969343 (the "Company" or "Kadin"). The subscribing firm contracts with this company only.

By using the Service, you confirm you have read and agreed to these Terms and the Privacy Policy.

Kadin is a SaaS platform for law firm management, including clients, cases, tasks, documents, a client portal, and internal chat.

Each firm is a separate tenant, and its data is logically isolated from other firms' data. You are responsible for keeping your credentials confidential.

Acceptance of these Terms and of the Privacy Policy is given when the account is opened, and is recorded by us together with the document version, the time of acceptance, and the IP address. If one of these documents is materially updated, we will ask you to accept it again.

The firm administrator is responsible for managing user permissions within the firm.

The cases, clients, documents, and correspondence a firm enters into the Service are the property and the confidential information of that firm. Kadin holds them on behalf of the firm alone and undertakes to keep them strictly confidential.

Kadin will not use firm content for any purpose other than operating the Service for that firm, will not transfer it to a third party, and will not allow access to it, other than to the infrastructure and service providers required to deliver the Service, which are bound by equivalent confidentiality undertakings.

Access by Kadin personnel to a firm's content takes place through a dedicated access mechanism that records every entry: who entered, which firm, from which IP address, when the access began, and when it ended. Access takes place only for technical support the firm has requested, or to fix a fault preventing delivery of the Service, and in the narrowest scope possible.

Everyone employed by Kadin, or acting on its behalf, has signed a personal confidentiality undertaking towards the firm and its clients, which is unlimited in time and continues to apply after the engagement with them ends.

Kadin is aware that some of the information it holds for a law firm is covered by attorney-client privilege, and treats it accordingly. Nothing in these Terms derogates from that privilege or constitutes a waiver of it.

With respect to the personal data the firm enters into the Service, the firm is the database owner (controller) and Kadin acts as a database holder (processor) on its behalf and under its instructions.

The processing terms, security measures, security incident reporting procedures, and return of data at the end of the engagement are set out in the Data Processing Addendum published at /dpa, which forms an integral part of these Terms and is accepted together with them when the account is opened.

Firm content is not used to train artificial intelligence models, neither by Kadin nor by the model providers we work with. AI requests are passed to the model provider solely in order to produce the answer.

Responsibility for verifying facts and the legal accuracy of AI answers rests with the attorney using the tool. The AI is not a substitute for the attorney's professional judgment.

A firm administrator may disable the AI capabilities for the whole firm from the company settings in the Service. Disabling turns off the assistant, document processing, and the drafting tools.

Do not use the Service for unlawful activities, to violate privacy, or to attempt unauthorized access.

Do not upload harmful content or content you are not authorized to share.

The software, design, and content of the Service belong to Kadin. Content entered by the firm remains owned by the firm.

The content, documents, and information entered into the Service are the sole responsibility of the subscribing firm. The firm is responsible for the accuracy of its content, the lawfulness of its collection, and its ongoing management.

Deletion actions within the Service, including deletion of cases, clients, documents, tasks, or emails, are performed by the firm's users and are their responsibility. Kadin is not liable for loss, deletion, or alteration of content carried out by users or on their instructions. The firm is advised to keep its own backup copies of essential documents.

The Service is provided "AS IS". To the maximum extent permitted by law, Kadin is not liable for indirect, consequential, or data-loss damages.

Nothing in this section derogates from the confidentiality and data security undertakings in sections 4 and 5 and in the Data Processing Addendum.

Content published on the site and blog, including content produced with the help of AI-based tools, is for general information only and does not constitute legal advice or a substitute for individualized advice from a qualified professional. You waive any claim, demand, or cause of action against Kadin arising from reliance on such content.

Beyond the foregoing, no claim may be brought in connection with use of the Service, including availability interruptions or technical faults, beyond the liability prescribed by law.

You may stop using the Service at any time. Kadin may suspend an account in case of serious breach of these Terms.

On termination of the engagement, and for 30 days afterwards, the firm may export its data: exporting cases and clients to an Excel file from the Service, downloading documents, and asking support for a copy of the remaining data. At the end of that period the information is deleted from Kadin systems, and the copies held in backups are deleted during the backup cycle described in the Privacy Policy.

These Terms are governed by the laws of the State of Israel. Exclusive jurisdiction lies with the courts of Tel Aviv-Yafo.

Kadin CRM Ltd. (registered in Israel as כדין סי.אר.אם בע"מ), Company number 515969343. Email support@kadin.co.il, phone 050-9434400.