Terms of Service

The Service is provided by Kadin CRM Ltd. (registered in Israel as כדין סי.אר.אם בע"מ), Company number 515969343 (the "Company" or "Kadin"). The subscribing firm contracts with this company only.

By using the Service, you confirm you have read and agreed to these Terms and the Privacy Policy.

Kadin is a SaaS platform for law firm management, including clients, cases, tasks, documents, a client portal, and internal chat.

Kadin is sold as a renewing monthly subscription. The current plans, quotas and prices are shown on the pricing page of the site. Prices are stated in New Israeli Shekels and do not include VAT, which is added as required by law at the time of charge.

There is no commitment period. The subscription renews every month until the firm stops it, and the firm may upgrade or downgrade its plan at any stage.

Alongside the subscription, additional modules and components may be purchased, for example automatic filing of incoming email, a business WhatsApp number, AI usage packages, email packages or storage capacity. The price and the scope of each component are shown on the purchase screen before payment is confirmed.

Payment is collected through a licensed payment provider, by credit card and by the other payment methods shown on the payment page. Payment details are submitted directly to the payment provider and stored only by that provider in a secure PCI-DSS environment. Kadin does not store the full card number and has no access to it.

An accounting document, a tax invoice or a receipt, is issued for every payment and sent to the email address of the firm.

At least 30 days advance notice is given before any price change. The firm may stop the subscription before the change takes effect, and will then not be charged at the new price.

Kadin is an online service. There is no physical product and no shipping. Access to the Service opens immediately upon completing registration at kadin.co.il, and continues for as long as the subscription is in effect.

Registration includes a free trial period whose length is shown at the time of registration. No payment is collected during the trial, and the paid subscription begins only if the firm chooses to continue.

A purchased module or package is credited to the firm account immediately once the payment provider approves the payment, and is available for use at that moment.

If access did not open, or a paid component was not credited to the account, contact us at support@kadin.co.il or by phone at 050-9434400. We will handle it right away, and if we cannot deliver what was purchased, the full amount is refunded.

Kadin operates the site at kadin.co.il and the online Service, and is responsible for the content it publishes on them: the description of the Service and its modules, the prices, the quotas, the terms of sale and the marketing information.

We work to keep the published information accurate and current. If a clerical error or a technical fault affects a price or a description, we will contact the firm, correct the detail, and will not charge according to the erroneous detail. Any amount overcharged is refunded in full.

Kadin is responsible for actually delivering the Service and the purchased modules, at the level of capability described on the site and on the purchase screen, for maintaining them, and for handling faults that prevent use.

Kadin is responsible for the purchase process itself: secure transmission of the payment details to the payment provider, charging only the amount that was displayed, and issuing an accounting document for every payment.

Contact channels for any matter of content, service, delivery or payment: support@kadin.co.il and phone 050-9434400, Sunday to Thursday during business hours. Messages that arrive after business hours are answered the next morning. This responsibility does not extend to the content the firm and its users enter into the Service, which is governed by section 13.

Our policy is simple: the firm receives the service it purchased, and if it did not receive it, it gets its money back.

A cancellation notice may be given at support@kadin.co.il, by phone at 050-9434400, or by WhatsApp message to that number. The notice should state the name of the firm and the name of the person giving it. We confirm receipt of the notice and handle it within two business days.

Ending a subscription at any time: the subscription is monthly and there is no commitment period. Cancellation takes effect within three business days of the notice, and no further charge is made from that point. A period already paid for runs to its end, and the firm keeps using the Service until that period is over.

Full refund within the first 14 days: a firm that gives notice of cancellation within 14 days of the first charge receives a full refund of that charge, even if it used the Service. A person with a disability, a senior citizen or a new immigrant may cancel within four months of the transaction, under the conditions set out in the Israeli Consumer Protection Law.

Service not delivered or not as described: if the Service or a purchased module was not delivered, did not work, or did not match what was presented on the site, and we did not fix this within a reasonable time, the charge is cancelled and the full amount paid for it is refunded. This is an undertaking, not a matter of discretion.

One-time purchases such as an AI package, an email package or storage capacity may be cancelled for a full refund as long as they have not been used. If they were partly used, the unused part is refunded. A package that has been fully used is not refundable.

Refunds are made to the payment method used for the transaction, within 14 days of receiving the cancellation notice, and a credit note is issued for them. Kadin charges no cancellation fee.

Cancellation by Kadin: Kadin may end the engagement on 30 days advance notice, or immediately in case of a serious breach of these Terms. If the engagement ends at the initiative of Kadin and not because of a breach, the proportional part of any amount prepaid and unused is refunded.

Nothing in this section derogates from the rights of the firm under the Israeli Consumer Protection Law, 5741-1981 and its regulations, or under any law, and in any case of conflict the provisions of the law prevail. Export of data at the end of the engagement is governed by section 16.

Each firm is a separate tenant, and its data is logically isolated from other firms' data. You are responsible for keeping your credentials confidential.

Acceptance of these Terms and of the Privacy Policy is given when the account is opened, and is recorded by us together with the document version, the time of acceptance, and the IP address. If one of these documents is materially updated, we will ask you to accept it again.

The firm administrator is responsible for managing user permissions within the firm.

The cases, clients, documents, and correspondence a firm enters into the Service are the property and the confidential information of that firm. Kadin holds them on behalf of the firm alone and undertakes to keep them strictly confidential.

Kadin will not use firm content for any purpose other than operating the Service for that firm, will not transfer it to a third party, and will not allow access to it, other than to the infrastructure and service providers required to deliver the Service, which are bound by equivalent confidentiality undertakings.

Access by Kadin personnel to a firm's content takes place through a dedicated access mechanism that records every entry: who entered, which firm, from which IP address, when the access began, and when it ended. Access takes place only for technical support the firm has requested, or to fix a fault preventing delivery of the Service, and in the narrowest scope possible.

Everyone employed by Kadin, or acting on its behalf, has signed a personal confidentiality undertaking towards the firm and its clients, which is unlimited in time and continues to apply after the engagement with them ends.

Kadin is aware that some of the information it holds for a law firm is covered by attorney-client privilege, and treats it accordingly. Nothing in these Terms derogates from that privilege or constitutes a waiver of it.

With respect to the personal data the firm enters into the Service, the firm is the database owner (controller) and Kadin acts as a database holder (processor) on its behalf and under its instructions.

The processing terms, security measures, security incident reporting procedures, and return of data at the end of the engagement are set out in the Data Processing Addendum published at /dpa, which forms an integral part of these Terms and is accepted together with them when the account is opened.

Firm content is not used to train artificial intelligence models, neither by Kadin nor by the model providers we work with. AI requests are passed to the model provider solely in order to produce the answer.

Responsibility for verifying facts and the legal accuracy of AI answers rests with the attorney using the tool. The AI is not a substitute for the attorney's professional judgment.

A firm administrator may disable the AI capabilities for the whole firm from the company settings in the Service. Disabling turns off the assistant, document processing, and the drafting tools.

Do not use the Service for unlawful activities, to violate privacy, or to attempt unauthorized access.

Do not upload harmful content or content you are not authorized to share.

The software, design, and content of the Service belong to Kadin. Content entered by the firm remains owned by the firm.

The content, documents, and information entered into the Service are the sole responsibility of the subscribing firm. The firm is responsible for the accuracy of its content, the lawfulness of its collection, and its ongoing management.

Deletion actions within the Service, including deletion of cases, clients, documents, tasks, or emails, are performed by the firm's users and are their responsibility. Kadin is not liable for loss, deletion, or alteration of content carried out by users or on their instructions. The firm is advised to keep its own backup copies of essential documents.

The Service is provided "AS IS". To the maximum extent permitted by law, Kadin is not liable for indirect, consequential, or data-loss damages.

Nothing in this section derogates from the responsibility of Kadin under section 5, the refund undertakings under section 6, or the confidentiality and data security undertakings in sections 8 and 9 and in the Data Processing Addendum.

Content published on the site and blog, including content produced with the help of AI-based tools, is for general information only and does not constitute legal advice or a substitute for individualized advice from a qualified professional. You waive any claim, demand, or cause of action against Kadin arising from reliance on such content.

Beyond the foregoing, no claim may be brought in connection with use of the Service, including availability interruptions or technical faults, beyond the liability prescribed by law.

You may stop using the Service at any time. Kadin may suspend an account in case of serious breach of these Terms.

On termination of the engagement, and for 30 days afterwards, the firm may export its data: exporting cases and clients to an Excel file from the Service, downloading documents, and asking support for a copy of the remaining data. At the end of that period the information is deleted from Kadin systems, and the copies held in backups are deleted during the backup cycle described in the Privacy Policy.

These Terms are governed by the laws of the State of Israel. Exclusive jurisdiction lies with the courts of Tel Aviv-Yafo.

Kadin CRM Ltd. (registered in Israel as כדין סי.אר.אם בע"מ), Company number 515969343. Email support@kadin.co.il, phone 050-9434400.